The Most in Company-Customer Needs Model Theory
Class: Customer Need Model centered marketing and selling-English 3 days
Target Audience: Workers who need do marketing and selling (priority for marketer and salesman)、Employee
Purpose: A. Efficiently prepare content of the Customer Need Model centered marketing and selling.
B. Learn and practice Customer Need Model centered marketing management and selling skill.
C. Learn and practice how to solve customer’s problem and objection.
Course Unit
Content
Method
Day
1. Basic Concept
Definition of marketing and selling
Type of marketing and selling
Benefit of marketing and selling
Benefit of Customer Need Model centered marketing and selling
Lecture
Group Discussion
0.5
day
2. Customer Need Model centered marketing management and selling skill
Customer Need Model centered marketing management
Customer Need Model centered selling skill-Standard Edition
--Opening skill --Asking/Listening skill --Exchanging skill --Closing skill
Lecture
Demo
Practice
1 day
3. Handling objection skill
Customer Need Model centered marketing management
Customer Need Model centered selling skill-Objection Edition
Lecture
Demo
Practice
Group Discussion
1.5
days
4. Preparation steps of marketing and selling
Step1: Goal setting
Step 2: Analyze customer
Step 3: Choose ways of marketing and selling
Step 4: Possible answer of question
Step 5: Brainstorm and organize content
Step 6: Practice! Practice! Practice!
Step 7: Revise marketing and selling & More practice!